Nice to meet you
At Mantle Space, our work is about supporting people - whether that is enabling our clients to succeed, or nurturing and investing in our staff.
We’re growing
Come and work for a forward-thinking organisation that takes care of your personal development and wellbeing.
You’ll be part of a business that’s been working for over 30 years – and continues to grow.
Working together
Join our dynamic and friendly team and you’ll be part of a successful company that places value on trust, responsibility and transparency, allowing you to thrive within your role.
We strongly believe that being supportive of each other is what helps to make us successful in life and at work.
We are proud of our reputation within our local communities, and work hard to maintain our good name through positive actions.
We value honesty and transparency, and we respect one another. Our relationships with our colleagues and clients are built on openness.
We welcome suggestions to improve our business, and have an organisational structure that allows changes to happen quickly.
We take care of our clients and go above and beyond what’s expected. Instead of sticking with average, we take our service up a notch.
Our colleagues share their knowledge and skills to build teams that promote strong and thriving communities.
I am thoroughly enjoying working for such a welcoming and supportive company..
Sarah Thorp Centre Manager, Kings Court
Working for Mantle has been nothing short of brilliant, one of the best companies I have had the pleasure to work for..
Holly Claydon Centre Manager, The Officers’ Mess
Mantle never makes you feel like ‘just a number’. Everyone is valued for their individuality and the support from colleagues is second to none..
Georgia Butler Centre Manager, Nine Hills Road
Our employees have spoken, and confirmed that Mantle Space is a truly Great Place To Work – and we now have the certification to prove it.
We're very proud of the results from our employment engagement survey, with 100% of our employees agreeing that Mantle is a 'friendly place to work', and that 'when you join the company you are made to feel welcome'.
Mantle Space is an agile and dynamic company, and we care deeply about our employees. We consistently place employee wellbeing at the heart of our workplace culture and are delighted to have been awarded UK's Best Workplaces™ for Wellbeing - Small (20-50 employees).
Mantle Space are proud to announce that we have been awarded Best Workspaces for Women. This honour is a testament to our commitment to providing a safe and comfortable working environment for all our employees—especially women.
Once again, Mantle Space has been awarded Great Place to Work 2024 being ranked 63rd overall. This honour is a testament to our commitment to providing a safe and comfortable working environment for all our employees.
You’ll take part in a 12-week induction programme and benefit from internal and external training, with regular catch-ups.
Benefit from a healthcare plan, discounted gym membership and a cycle to work scheme.
We hold annual salary reviews, provide an Aviva pension scheme and we look to promote existing employees first where possible. We also work hard to support our local communities with centres regularly hosting charity events and fundraisers.
Enjoy a generous holiday allowance, with extra time over Christmas and the New Year. Receive cashback on shopping, insurance and holidays. Join in our regular social events in the Summer and at Christmas.
Thank you to everyone who takes the time to apply for our positions. Applications are generally very strong and therefore we cannot reply to all applications personally. If you are successful, we will contact you as soon as possible; if you do not hear from us, please assume you have not been successful this time - but please keep checking in for new roles and good luck in your job search.
We are always looking for Office Superstars to join our fabulous team. If you are interested in working at Mantle Space Ltd, please send your CV to us.
Please confirm what type of role and expected grade/salary you are looking for when you make your application
This is a great opportunity to join the professional, dynamic and friendly team at Mantle Space.
The Centre and Operations Manager will be based at our Stansted location, Thremhall Park but will work across all our locations.
The role will report to the Head of Operations to provide cover and operational support for our multiple locations. The post-holder will also work with the centres to ensure all current standards are fully maintained.
They will be an experienced operator and have the ability and drive to communicate issues and improvements through the hierarchy of the organisation. Identifying any opportunities across the portfolio to develop the member experience to meet and exceed their expectations.
Centre cover
To co-ordinate the rota to cover holidays and sickness gaps
Ensure centre teams’ holidays are scheduled to maintain agreed standards of minimum cover
Cover all centres to a Centre Manager level as described in user guides and associated documents
Operational support
Provide centre operations support for our CRM systems (Kube and Highrise)
Fulfil role as main contact for issues with Kube, raise relevant tickets and escalate as necessary to Head of Operations
Provide escalation support for member and centre staff IT issues
Ensure all business-critical systems are operational in all centres and escalate any issues to the Head of Operations
Communicate to teams, centre procedures during annual holiday/events
Centre Standards and Customer Journey
Work with the Head of Operations to define and regularly review and improve clear centre standards.
Ensure the Customer Journey experience is delivered to an exceptional standard
Communicate clear standard expectations to all Centre Managers and teams
Ensure that all processes are documented fully and that user guides are relevant and maintained
Quality management and process improvement
Proactively review all processes for improvements in efficiency and security
Work with Centre Managers; holding regular meetings to agree changes and improvements
Communicate all changes and ensure all user guides are updated
The successful candidate will possess the following abilities and skills
A proven background in an Operations role
Exceptional Customer Service skills
Ability to set training standards and monitor quality and effectiveness
Excellent organisation and administrative skills
Excellent communication at all levels
Flexibility and adaptability
Ability to work to a budget
Ability to work on own and use initiative
A committed team player
Understanding of quality, standards and process improvement
Strong IT and system experience
What We Offer
A supportive and friendly work environment.
Opportunities for personal development and wellbeing.
Recognition as a Great Place to Work™ for Wellbeing and Women.
A chance to be part of a successful company with over 30 years of experience.
You’ll be invited to full-company socials twice a year – they’re good fun and a great chance to catch up with the rest of the team.
As a company, we care about our employees, and we make sure we look after their development and wellbeing. We’ll make sure you receive plenty of useful and engaging training; we want you to develop and grow with the company, building on your experience and expertise so that you can progress with us. We provide a cash healthcare plan for all employees (so you don’t need to worry about the costs of looking after your health) along with over-the-phone GP appointments, a counselling/finance/legal advice line, and a shopping cashback scheme that can save you hundreds of pounds a year.
If you think this is the job for you, get in touch - we’d love to meet you.
With respect, no agencies please.
Contact a member of our team, we will be happy to discuss your thoughts and future plans.
Please include the location you are enquiring about when sending an email.
Fill in the details below and we will call you.
Mantle head office
The Priory, Thremhall Park, Start Hill
Bishop’s Stortford, Herts, CM22 7WE