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Business 24/06/2022

A Day in the Life of a Centre Manager – 17 August 2022

Tom Staff Holly New

My alarm goes off, I take 15 mins to gather my senses. My cats are meowing to be fed, so that's the first thing I must do!


I head off, living relatively close to The Officers' Mess there's not to much of a panic and I beat the traffic in.

I grab a cup of my favorite tea. It's a Cornish blend called "Smugglers Brew" and I check through my numerous emails.

I have a team catch up. It's important to chat about the the day ahead and what we have going on in our flexible work space, and our busy cafe.

I have scheduled in a tour with potential new member. After discussing their requirements, I create and send a proposal outlining how we can support them. I chat through the tour with a colleague and update our system. It's important to me that everyone knows what was discussed so we are all in the "loop" for when the client makes a decision.

I pour another cup of tea, catch up with the members, check emails and liaise with the wider Mantle team spread across our flexible work spaces. It's good to keep up to date with any changes across the Cambridgeshire region because it is such a vibrant county.

Lunchtime. I usually pack my own, but as we have a lovely cafe on-site I sometimes treat myself. The cafe gets busy with members and visitors who drop in throughout the day to enjoy delicious home cooked meals.

Some all important paperwork needs doing. I complete the license paperwork for a new starter and then conduct procedural training with new staff member.

One of our toilet doors is broken and I noticed this on my walk round this morning. The disabled toilet isn’t working either and I call the plumber/handyman to explain the situation. He's pretty good and he comes straight away and fixes both problems.

I finish my walk around checking the communal and outside areas are spick and span. Our groundsman keeps the outside areas spotless which is so important for members and visitors to see.

I have a quick catch up with the team about tomorrow's diary. We have a couple of early morning viewings and the meeting rooms are booked out so we schedule in time to serve refreshments.

I head home for the day. If I am lucky it takes 15-20 minutes, I turn up the stereo and listen to Radio 1.

I love cooking and I am straight into the kitchen cooking up something delicious. Tonight it is roast pork loin, cheese and chive mash, fine green beans and a cider sauce.

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The Priory, Thremhall Park, Start Hill
Bishop’s Stortford, Herts, CM22 7WE

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