A day in the Life of a Client Services Co-ordinator

5.15am This is it - my cue to rise & shine as my alarm starts sounding!
I dive downstairs for a glass of water followed by flicking on the kettle for my first caffeine intake of the day!
I dart back upstairs, throw on my workout gear & fly back down, grab my coffee & search You Tube for a strength or HIIT workout – Energy fuelling😊

6.30 am I’ve an hour to find something to wear, shower, get ready, prep my breakfast / lunch and head out the door for my commute to work.

8.00 am ish I arrive.
Excited to crack on with my new role which starts by setting up the meeting rooms ready for any early clients.

8.30am Phone lines start ringing, there’s a flurry of members with coffee in hand rushing through Reception as I greet them with a warm smile and wish them a great day!
I check my diary reminders for tasks, prioritise and start responding to any meeting room booking requests. Daily post comes in around 9am / 10am from our friendly Royal Mail postie who always has a spring in his step! I sort this into offices / floors and distribute it amongst the Members just before midday whilst giving each kitchen a tidy up from the morning usage, restock the fridges with milk, sufficient tea and coffee in the pots, stack the dishwashers and make sure all is clean and ready for the lunch time stampede!
Everyday can be different here at Elizabeth House.

Ellie, the Centre Manager has been training me over the last few weeks with all sorts of tasks, which all come together in the running of a serviced centre.
Lots of ‘Behind the Scenes’ jobs consisting of monthly Health & Safety checks, reporting for billing, weekly Fire point testing, new members start check lists etc… Different procedures to grasp, new systems to learn and our very important leads process to master for potential new members.

The days are very busy and rarely the same, ranging from clients arriving for meetings, answering the telephone, transferring the calls through to the appropriate recipients or taking messages, drivers popping in with all sorts of packages and requests to assist with printing, scanning, courier organising; just about anything you can think of really!
I’ve very quickly learnt, to always expect the unexpected, which I absolutely love and I am lucky to get my steps in, running around the building, up and down the stairs!

12.30 Lunchtime. Being so close to Chelmsford it's easy to walk in and grab that last minute present for someone!

After lunch I chase up my leads to see if there is any feedback or to discover exactly how we can assist the contacts. Today is exciting, my first one has come back and booked a tour for the end of the week. I hope to shadow Ellie as I am yet to learn the process of a tour show round.

As the day draws to a close with another afternoon racing by, it’s time to frank all the outgoing post, respond to any last requests, check if any refreshments need prepping for meetings the following day and do a general run around checking everything is in order before closing down the centre.
What another fab day at work😊

5pm I fly out the door and head home to get changed.
With the evenings now lighter, it’s a perfect excuse to catch up with a couple of friends over dinner and drinks!